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TERMS AND CONDITIONS

Streambet LTD

Last update: 18.08.2020.

These Terms and Conditions ("T&Cs") regulate the contractual relationship between the parties, STREAMBET LTD ("Streambet" "we", "us"; or "our") and you, as the user ( "you", "user" or "player").

WHO WE ARE?

Streambet is a brand owned by "STREAMBET LTD", a company registered and established under the laws of England and Wales, with registration number 12745142 and registered address at Suite 7042 128 Aldersgate Street, Barbican, London, United Kingdom, EC1A 4AE. A license number _____.

“You”, "User" or “player” means any person who agrees to all these Terms and Conditions. Please read these Terms and Conditions carefully before accepting them and using our website streambet.com. .

Your using, viewing, reading, printing, installing, or downloading any material from the site constitutes acceptance of these Terms and Conditions. .

CHANGES TO THE TERMS AND CONDITIONS

Streambet reserves the right to change, amend or add to these Rules and the Privacy Policy at our discretion, and will publish such changes on our Website. You agree that any changes, amendments or additions published on our Website will be taken to be effective immediately. It is the Member's responsibility to ensure that they are aware of the current Rules and Privacy Policy. .

If you do not agree with T&Cs or latest modifications, you should immediately stop using our website or completely close your account. By continuing to use our website after the entry into force of amendments to T&Cs, it is automatically regarded as your acceptance. .

These T&Cs may be presented in several languages, including the same principles. In case of any conflict or discrepancy between the various languages, the English version shall prevail. .

RESTRICTIONS

Streambet accepts players only the countries and territories where online gambling is allowed by law and by using our website you confirm that online gambling is permitted in the jurisdiction where you are located. .

Countries under restriction: .

United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Dutch West Indies and Curacao. .

In case gambling is illegal in your country, we cannot guarantee successful processing of withdrawals or refunds in the event that you breach this Restricted Countries policy. .

If you believe you have a gambling problem, Streambet can set your play limits to zero or close the Account. We recommend to contact our Support team to request closure of your Account due to a gambling problem. .

SELF-EXCLUSION

Streambet LTD is committed to ensuring that the lottery is operated in a secure, fair and socially responsible way and to endorsing responsible gambling amongst its members. The aim of this policy is to ensure that any supporters, who are concerned about their gambling habits, have the opportunity to Self-exclude from our raffle programs. .

If you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-exclusion. Self-exclusion is a voluntary option for people experiencing gambling problems. .

Time out enables you to take a short break from gambling for 24hrs, 48hrs, 7 days or 30 days. During the time selected, you will be unable to reverse this block. .

If you feel you need a longer break from gambling, you can choose to Self-exclude.

Self-exclusion means that your account will remain closed for a period of six months, one year or three years, and will not be reactivated under any circumstances during the exclusion period. .

The request for Self-exclusion form shall include the following information: .

  • Name of the individual
  • Date of birth
  • Address of current residency
  • Telephone number
  • Type and number of identification document
  • The length of the Self-exclusion period requested by an individual, but not less than 6 months.

Deciding to Self-exclude is a good way to keep in control of your gambling, whether you want to cut down, have a break or quit. Self-exclusion is free. .

In requesting Self-exclusion, the individual agrees to provide full and accurate personal details, now and in the future, so as to ensure we are able to restrict access to our services. If an individual does choose to Self-exclude we will use all reasonable endeavors to ensure we comply with the Self- exclusion. However, in agreeing to Self-exclude the individual must accept that they have a parallel undertaking not to seek to circumvent the Self-exclusion. .

You will not be entitled to any winnings against future draws for which participation has been revoked following Self-exclusion notification. .

Irrespective of the expiry of the period of Self-exclusion chosen by an individual, no marketing material will be sent to them unless and until they have asked for or agreed to accept such material. We will take steps to remove the name and details of a Self-excluded individual from any marketing databases used by ourselves. .

A person cannot place another person on the Self-Exclusion list. Placement on the list is entirely voluntary and must be done by the individual seeking exclusion. .

ACCOUNT OPENING AND MAINTAINING YOUR ACCOUNT

If You do not fall under restrictions stated above and You accept the rules of Our Website You may continue with opening an account, please be aware of the following: .

You must register an account on Our Website personally following the step-by-step instructions provided by Website. .

You will be asked to submit a full set of Know Your Customer (KYC) documents including a photo of you holding up your ID and source of funds for deposits over 10,000 USD. .

By registering an account or if requested by Website, you agree to provide true, accurate, current and complete information about yourself. In case of amendments, you agree to update this information considerably. .

You are fully responsible for any unauthorized use of Your account by third parties in case of loss of the password and other information for entering the account, Your disclosure of this information, improper storage of such information, accidental leak of the above information, hacking of Your account, as well as in other cases. We advise you to take all possible measures to maintain the confidentiality of Your nickname / username / or password. If You notice unauthorized use of Your account, please let us know immediately. .

If any person fraudulently obtains access to the account, We will terminate their membership immediately and take all necessary and appropriate actions under this Agreement and under applicable laws and regulations. We do not accept any liability arising from the fraudulent entry and use of User account. .

If Your actions are considered as intentional fraud, We can seize all the funds in Your account, deposited and won, and forcefully close the account. .

You are allowed to have only one account; any duplicate accounts are forbidden, and You must inform us immediately if You have registered a duplicate account. All transactions made from any duplicate account will be made void. All the prizes and winning from duplicate accounts will be forfeited and all Your accounts will be forcefully closed. .

If You want to open a new account, You must contact Our client support team. Once a new account is opened, under Our supervision, the old one will be closed, Your deposited funds and winnings will be duly transferred. .

Should You become aware of any possible errors or incompleteness in the software of the Website, You agree to refrain from taking advantage of them. Moreover, You agree to report to the client support team about any error or incompleteness immediately. Should You fail to fulfill such obligations, We have the right to full compensation for all costs related to the error or incompleteness. .

If any mistakes occur during registering and maintaining of Your account, please inform us immediately. .

You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form. .

ACCOUNT SECURITY

Streambet is responsible for ensuring that their user name and security details (including any personal identification number ('PIN'), password or Account number) ('Secure Member Details') are kept confidential. If a Member suspects that their Secure Member Details may no longer be confidential or that there may have been unauthorised use of their Account, they must notify Streambet immediately, and Streambet may provide the Member with new Secure Member Details. Where Streambet provides the Member with new Secure Member Details, Streambet reserves the right to invalidate any future transactions which attempt to utilise the previous Secure Member Details of that Member. .

Where a Member wishes for another individual to have access to their Account or any Secure Member Details (including any family member, business or corporate entity or any other person whatsoever), this must first be approved by Streambet and details for that person provided. Streambet may refuse such request for access at its discretion. A Member remains solely responsible for their Account including but not limited to transactions, bets and Account changes made by any authorized individual. Streambet reserves the right to request full certified identification documentation from any proposed nominee. .

Members should check the balance of their Account each time they log on to their Account. In the event of a query, it is the Member's responsibility to notify Streambet immediately. .

Streambet Website contains adult content and is intended for use by persons over the age of 18. .

CLOSING YOUR ACCOUNT

Player can close personal Account on our Website at any time, by contacting our support team. .

If a Player closes a Player Account, all funds (except bonus money) will be transferred to the bank account or credit card from which the funds paid into the Player Account originated. .

If user commit any fraudulent actions or violate these Terms and Conditions, the personal account would be forcefully closed. All the finds would be forfeited from such account. In addition, the user would be prohibited to participate in our Games and open a new account on our Website. We reserve the right to close new account and forfeit all funds deposited to it. .

If you are closing Your Account because you have a problem with gambling addiction, we can offer to enter in self-exclusion agreement. .

If no-log in on the account is performed over a period at least 12 months, the account becomes inactive and may be closed. Before closing such an account, we commit to send the notification on email or call the player using contact information recorded in the account data. If we do not get any feedback from you via email or call, we reserve the right to close account and user loses all claims to the personal account and remaining bonuses. .

If you want to recover funds from closed, blocked or excluded accounts, you need to contact support. .

DEPOSITING TO/FROM YOUR ACCOUNT

The minimum deposit accepted by the website is 10 USD or equivalent currency selected in your account as your primary. The maximum amount depends on the user’s payment method or may be at all times amended at sole discretion of the website. .

We are not able to accept third party payments. All the deposits should be made from a bank account, debit/credit cards, e-wallets or other payment methods registered on your name which must identically match the personal details mentioned on personal account. In case the user do not meet the abovementioned user requirement, Streambet is not responsible for the lost funds deposited from third party accounts. .

The website is not a financial institution; thus no interest should be accrued on your deposit. .

Please keep in mind that website may charge fees for processing of deposit. .

TRANSFERRING TO/FROM YOUR ACCOUNT

The website allows playing for EUR or USD. Player may transfer funds in any currency, which will be credited with converted sum of EUR or USD due to applicable currency exchange rate of your credit card processor/ bank/ or any other payment processor that you will use. .

Streambet offers a wide range of payment methods available at the website, which may differ from country to country, as well as may be modified from time to time by the website. User should independently settle the fees that may be charged by payment processor, funds deposited to the account at the website must be cleared of all such charges. As a general rule we do not accept cash deposits and deposits/withdrawals from/to third parties accounts. .

WITHDRAWING TO/FROM YOUR ACCOUNT

Minimum amount for withdrawal is 10 EUR or an equivalent. .

We reserve the right to hold the withdrawals until we check your identity and get full set KYC documents, including proof of age and address residence. If player fulfilled these Ts & Cs, all Anti Money Laundering and fraud-screening requirements, the website will remit amounts within 72 hours. If user provide the false documents, we have the right to refuse the withdrawal and terminate the personal account. .

Please keep in mind that website may charge fees for processing of withdrawal. The fee will depend on the amount transferred and method of transfer. Also the website reserves the right upon withdrawal to split the amount into smaller amounts. .

If you attempt to withdraw fund without wagering your account will be forcefully closed and any and all funds deposited to it shall be forfeited. .

CHARGEBACKS

You are fully responsible for paying all monies owed to Provider. You agree not to make any chargebacks, and/or deny or reverse any payment made by you in respect of the Service. You will reimburse Provider for any chargebacks, denial or reversal of payments you make and any loss suffered by us as a consequence. In the event of a chargeback, you agree that Provider may provide any Third Party Provider with information relating to you necessary to resolve the chargeback. .

RISK OF LOSS

Streambet is not responsible for any claims, losses or damages under any condition arising in relation to your participation in the Games. .

Your activity on our Website and participation in the Games is solely at your discretion, risk and own decision.

FRAUDULENT ACTIVITY AND RESPONSIBILITY

Streambet has a strict anti-fraud policy and do not allow any unlawful or unfair activity during using the website. .

In case has engaged in any improper activities, Streambet will immediately close personal account, block access to the website and take legal action against a dishonest player. .

Fraudulent activity may include, but is not limited to, stolen credit cards, transfer/receipt of funds to other player accounts (chip dumping), forgery, collusion, money laundering and the provision of false registration data or other requested information. If the rules of our website are not followed, we will proceed with investigation as well as report any such breach to the relevant law enforcement authorities. .

If you suspect that someone carrying out any of abovementioned actions or other fraudulent activity during usage of our website, you must contact us immediately. .

AML AND KYC PROCEDURES

It is our obligation to comply with AML and KYC regulations and take relevant measures to prevent Money laundering and Terrorist Financing activity on the website. .

It is the policy of Streambet to prohibit and actively pursue the prevention of money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities. .

Streambet is committed to AML compliance in accordance with applicable law and requires its officers, employees and appointed producers to adhere to these standards in preventing the use of its products and services for money laundering purposes. .

COOKIES AND USER DATA

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our Website uses these cookies to ensure certain website features function properly. This data is not mined, shared, or otherwise collected for commercial use. You are free to delete these cookies from within your web browser. .

You agree to the use of these cookies by visiting our website and using its features. .

Deleting cookies or preventing them from being stored on your computer in the future may result in the inability to access certain sections or functions of the Website. Please refer to Privacy policy for detailed information. .

DISCLAIMER OF WARRANTY

Streambet use all the efforts to provide you with services of highest quality and safety. You expressly agree that use of the service or the content is at your sole risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of files, software, services and/ or any graphics or other content. The service and the content are provided on an “as is” basis. .

Some jurisdictions do not allow the exclusion of certain warranties, so some of the aforementioned exclusions may not apply to you. .

FORCE MAJEURE

In case of our failure to fulfill or delay in the fulfillment of any of our obligations under the Terms of Use due to Force majeure, Streambet disclaims any responsibility. Force majeure means events that are not under our reasonable control, including, but not limited to, natural disasters, wars, civil commotion, interruption in networks or services public communications, industrial disputes or DDOS attacks and similar Internet attacks that have an adverse effect. .

COMPLAINTS

If you have any complaints regarding our website or services offered by us, please do not hesitate to contact our support team via email. .

All the complaints are processed by our complaints managers, who will use best efforts to settle your problem promptly. The time for handling your complaint depends on its nature and the urgency. .

Law and Jurisdiction

Current Terms and Conditions are governed by and interpreted in accordance with the legislation of Netherlands Antilles. When any disputes regarding relationship stated by this Terms occur, you should apply to the jurisdiction of Netherlands Antilles. .