1.1 By visiting any part of the Streambet.com website (hereinafter the Website) or by opening an account, the User agrees:
1.1.2. Consent to the processing of personal data and to receiving information concerning the services of the Company by sending a message to the e-mail address or the telephone number stated during the registration process.
1.2. We recommend you to read all the clauses of the Agreement before you accept it. If you are unwilling or unable to agree to and comply with these terms and conditions, you are advised not to open an account or use the Website.
1.1. By depositing funds into an account using a bonus offer or promotion, the user confirms that they have read and accept the terms of the bonus offer and the Bonus Policy.
1.2. The Streambet platform reserves the right to change the conditions of bonuses or cancel them without notice. A user wishing to receive or having received a bonus undertakes to independently follow the changes to the rules on Streambet's website.
1.3. The bonus is only valid at the time stated in the bonus's advertising or information message or on the promotional page.
1.4. If there is a disagreement concerning the interpretation of the rules of the Bonus Policy between the user and the Streambet platform, the final decision remains with the Streambet administration and cannot be disputed.
2.1. Wager x5 means that the bonus must be wagered at least 5 times. For example, if a user received a bonus of 100 USD, then to wagering it is necessary to wager 100 USDx5=500 USD. Once these requirements have been met, the bonus will be considered wagered.
2.2. The wager for the no deposit bonus is x35, unless otherwise stated in the description of the bonus.
2.3. The wager for the deposit bonus is x20, unless otherwise stated in the description of the bonus.
2.4. The wager for bonus funds won in tournaments is x20, unless otherwise stated in the description of the bonus.
3.1. If a group of users is found to be tied to the same type of payment system, geolocation or IP address, and are using the same gaming strategies, Streambet has the right, at its sole discretion, to confiscate the winnings generated from the bonus and block the bonus programme for such accounts.
3.2. We reserve the right to disable the Bonus Programme for users who, in our opinion, have received a disproportionate number of bonuses in relation to the number of deposits made. To withdraw or cancel winnings associated with the use of any bonus offers if we suspect that the user is attempting to abuse them.
2.1. All clauses of the Agreement including the pronouns we, us, our or Company refer to the company with which the User enters into the agreement in accordance with the clause above.
3.1. The following terms and definitions are used throughout the Agreement, and in connection with the relationship between the Licensor and the Users:
3.1.1 Website - a software and hardware complex, which is a complex intellectual property object, including computer programs, databases, text, photographs, other files and objects filling its pages, operating on the Internet at https://streambet.io (including all its sub-domains).
3.1.2 User - a legally capable individual who has completed the registration procedure on the Website and has the legal capacity under the laws of the country of his citizenship to acquire rights and bear responsibilities on his own behalf under the Agreement.
3.1.3. Personal profile - personal section of the User on the Site, which is tied to their account and contains information about the User and information messages from the Company, enabling the User to post, change and delete information about themselves and use certain services available on the Site (hereinafter - Services) free of charge.
3.1.4. Content - information materials, texts, photos, images, databases and other objects located on the pages of the Website. The Content is of two types, depending on its source - uploaded by the Company and published by the User.
3.2. Other terms used in the Agreement and/or in the relations arising from it shall be interpreted in accordance with the legislation of the Republic of Cyprus, and in the absence of interpretation in the legislation - in accordance with the customs of business and scientific doctrine.
4.2. If you do not agree with T&Cs or latest modifications, you should immediately stop using our website or completely close your account. By continuing to use our website after the entry into force of amendments to T&Cs, it is automatically regarded as your acceptance.
4.3. These T&Cs may be presented in several languages, including the same principles. In case of any conflict or discrepancy between the various languages, the English version shall prevail.
5.1. Persons under the age of 18 (the Permissible Age) are not permitted to use the Website. The use of the Site by persons under the Permissible Age is a direct violation of the Agreement. Therefore, the Company has the right to request documents that can prove the age of the User. The User may be refused service and their account may be temporarily suspended unless, upon our request, evidence is provided that the User's age is within the Acceptable Age.
5.2. Streambet accepts players only the countries and territories where online gambling is allowed by law and by using our website you confirm that online gambling is permitted in the jurisdiction where you are located.
5.3. In case gambling is illegal in your country, we cannot guarantee successful processing of withdrawals or refunds in the event that you breach this Restricted Countries policy.
5.4. Countries under restriction: . United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Dutch West Indies and Curacao.
5.5. Users are responsible for the payment of taxes and levies that apply to any winnings resulting from the use of the Website. Where, under the laws of a particular jurisdiction, a tax levy must be paid on the winnings, the full responsibility for documenting the payment rests with the User.
6.1. To gain access to all the basic services of the Site, it is necessary to open an account. To do so, the User must provide his e-mail address and come up with a password which will subsequently be used to log into his account. The User confirms that he has been duly notified of the terms and manner of betting. The company may impose other requirements on Users in the process of opening an account.
6.2. To confirm the truth of the information, the Company has the right to request documents: confirming the User's identity, confirming the User's age; confirming the User's residential address. If for any reason the User is unable to produce identification documents, the Company has the right to suspend the User's account until the User produces the necessary documents, or to close the account permanently if the User has not produced the documents.
6.3. By registering an account or if requested by Website, you agree to provide true, accurate, current and complete information about yourself. In case of amendments, you agree to update this information considerably.
6.4. If You want to open a new account, You must contact Our client support team. Once a new account is opened, under Our supervision, the old one will be closed, Your deposited funds and winnings will be duly transferred.
6.5. You are allowed to have only one account; any duplicate accounts are forbidden, and You must inform us immediately if You have registered a duplicate account. All transactions made from any duplicate account will be made void. All the prizes and winning from duplicate accounts will be forfeited and all Your accounts will be forcefully closed.
6.6. Streambet is committed to AML compliance in accordance with applicable law and requires its officers, employees and appointed producers to adhere to these standards in preventing the use of its products and services for money laundering purposes.
7.1. By accepting this Agreement, the User undertakes, agrees and warrants that:
7.1.1. he has already turned 18 years old;
7.1.2. The User is the full and lawful owner of all funds in their account. All information provided by the User is true, current and accurate;
7.1.3. Streambet is not responsible for any claims, losses or damages under any condition arising in relation to your participation in the Games. Your activity on our Website and participation in the Games is solely at your discretion, risk and own decision.
7.1.4. The User clearly understands the general principles, rules and procedures of the services and the specifics of online gaming. The User is aware that it is their responsibility to ensure that the data and bets are correct. The User agrees not to undertake any actions or acts that may harm the reputation of the Company.
7.2. By accepting this Agreement the User authorises the Company to make periodic checks (either at our discretion or at the request of third parties, including authorised bodies) to verify the User's identity and the accuracy of the information provided.
7.2.1 The Company shall request verification of the user of its personality at the following situations:м
1. Suspicion of fraud, money-laundering, criminal activity etc.;
2. Doubts about the authenticity of the provided documents;
3. Violation of conditions for using the services of the Company;
4. Any other situation the Company shall deem appropriate.
By means of that request the Company may demand a standard set of identification data and documents, as well as additional documents.
The minimum set of identification data includes:
The required documents are:
Additional documents are:
Also the Company may ask the User to provide source of funds documentation which is important to make sure that user provides evidence that identifies the actual source(s) of funds that he uses to bet or play with.
This information may be in the form of:
The documents that the user provided shall be not approved because:
7.3. The ability to withdraw funds from a User's account may be restricted during the inspection period.
7.4. If the information provided is found to be inaccurate, it will be treated as a breach of this Agreement and this in turn entitles the Company to close the User's account immediately or to refuse the User access to the Site, in addition to such other actions as we deem appropriate.
7.5. If the Company is unable to confirm that the User has reached the Acceptable Age, we will have the right to suspend the User's account. If the User was under the Acceptable Age at the time of engaging in transactions on the Website, then the User's account will be closed.
8.1. You cannot transfer, sell, or pledge Your Account to another person.
8.2. You are fully responsible for any unauthorized use of Your account by third parties in case of loss of the password and other information for entering the account, Your disclosure of this information, improper storage of such information, accidental leak of the above information, hacking of Your account, as well as in other cases. We advise you to take all possible measures to maintain the confidentiality of Your nickname / username / or password. If You notice unauthorized use of Your account, please let us know immediately.
8.3. If any person fraudulently obtains access to the account, We will terminate their membership immediately and take all necessary and appropriate actions under this Agreement and under applicable laws and regulations. We do not accept any liability arising from the fraudulent entry and use of User account.
9.1 In order to place a bet on the Site, the User needs to fund their account with a certain amount of money.
9.2 The User acknowledges and undertakes that:
9.2.1. the funds deposited in the gaming account have not been obtained by a criminal, illegal or prohibited method;
9.2.2. will not retract transactions made, will not deny or cancel payments made, which could be a reason to refund to a third party and allow it to evade legal liability.
9.3. The Company does not accept funds from third parties: friends, relatives or partners. The User is obliged to deposit funds only from their own account, charge card or system registered in the User's name, and ensure that they only use their own means of payment to fund their own account. In the event of a violation of this condition - all winnings may be forfeited and confiscated.
9.4. If Your actions are considered as intentional fraud, We can seize all the funds in Your account, deposited and won, and forcefully close the account.
9.5 The Company is entitled to use the positive balance of the User's account to repay any monies owed by the User to the Company, including in cases of re-betting or betting pursuant to clause 6.5, clause 10 (Collusion, Cheating, Fraud and Criminal Activity) or clause 16 (Errors and Misdirection).
9.6. The User is fully aware and accepts that the Player Account is not a bank account. Consequently, it is not insured, funded, guaranteed or otherwise protected by the deposit insurance system or any other deposit insurance scheme. No interest will accrue on the funds in the game account.
9.7. The user has the right to request a withdrawal from the account, provided that:
9.7.1. all payments received in the account have been verified and none have been cancelled or voided;
9.7.2. the verification activities referred to in section 7 have been duly carried out.
9.8. When requesting a withdrawal from your account, it is important to consider the following points
9.8.1. The Client must use at least 50% of the deposit amount to withdraw from his gaming account.
Example: You made a deposit of 100 USD into your account. For a successful withdrawal you need to wager at least 51 USD and then request a withdrawal.
9.9. Withdrawal of funds from the Customer's game account on the Customer's initiative is possible not earlier than 24 hours after the first crediting of funds to the Customer's game account.
9.10. In case the amount requested for withdrawal exceeds the amount of all your deposits by 20 times or more, the withdrawal will be limited to 5000 USD (or equivalent currency) per month.
9.11. The maximum permitted amount of a single transaction is 9000 EUR or the equivalent in the currency of the account.
10.1. The user is responsible for the veracity of the details of any transaction made, before confirming his bet during the game itself.
10.2. Full details of the User's transactions can be found on the Website by accessing the Profile section.
10.3. We have the right to refuse to accept any transaction requested through the Site if the User has breached the terms of this Agreement. No transaction shall be deemed accepted until the User has received confirmation from the Company. In the case when confirmation is not received, a request should be made to the Technical Support Team.
10.4. The User may only place bets using the funds in the User's account.
10.5. The company is entitled to declare repeated bets/interactive bets by the User on the same combination of outcomes invalid if the total bet or possible payout exceeds the set maximum bet or payout limits. Bets which allow the circumvention of the maximum bet or payout for the same outcome from a group of persons are not permitted. The company is entitled to refuse to pay out winnings if users are suspected of collusion.
10.6. The maximum bet amount per event depends on the type of sport and event, is determined by the Company specifically for each event as well as for each type of bet and is subject to change without prior written notice. The Company reserves the right to limit the maximum bet on individual events as well as to impose and remove specific restrictions on the accounts of individual Users without notice or explanation.
11.1. The following activities are strictly prohibited and will be considered a direct breach of this Agreement:
11.1.1. communication of information to a third party;
11.1.2. illegal activities: fraud, use of malware, bots and bugs in the software of the Site;
11.1.3. fraudulent acts that constitute the use of stolen, cloned or otherwise illegally obtained credit or debit card data to fund an account;
11.1.4. involvement in criminal activities, money laundering and other activities, participation in which may entail criminal liability;
11.1.5. engaging in, attempting to engage in, or intending to engage in criminal collusion with another User while active on the Site;
11.2. The Company has the right to suspend, cancel or revoke payments or winnings associated with bonus funds in the event that we suspect that the User has deliberately misused them.
11.3. The Company will take all legally permissible and permitted steps to eliminate and detect fraudulent schemes and their direct participants; appropriate action will necessarily be taken against these individuals. We will not be liable for any loss or damage suffered by players as a result of fraudulent activity.
11.4. Users shall notify us immediately if they suspect that any person is colluding or committing fraud. You can contact us by using the online support chat or by writing to us by email.
11.5. The Company shall have the right, without prior notice, to prohibit Users from accessing the Site and to block their accounts if they are suspected of fraudulent activity. In such cases, the Company shall not be liable for the refund and reimbursement of the funds held in the accounts of such Users. In addition, the Company has the right to notify law enforcement authorities of illegal activity. Users are obliged to cooperate with the Company in the investigation of such cases.
11.6. Users are prohibited from using the services and software of the Site to carry out any fraudulent, illegal activities and transactions in accordance with the laws of the specific jurisdiction. If it is established or discovered that the User has committed such acts, the Company may suspend or block the User's account and withhold the funds available in it. In such cases, the User shall have no right to make any claim against the Company.
11.7. The Company reserves the right to block the gaming account and to cancel all bets placed in it - without any further payments resulting from such blocking - and to contact the law enforcement authorities in the event of one (or more) of the following circumstances:
- the Company suspects that the User had knowledge of the outcome of the event at the time of betting;
- the Company suspects that the User has regularly bet on events whose outcomes had already been determined at the time of betting;
- the Company suspects that the User had the opportunity to influence the outcome of the event by being a direct participant in the match (athletes, referees, coaches, etc.) or by acting on their behalf;
- the Company suspects that a group of Users acting in concert (a syndicate) has placed bets in order to exceed the limits set by the Company;
- the Company suspects that the same outcomes with the same odds (or dependent outcomes such as: team win, team win or team draw, team handicap, etc.) from the same Users have been used when betting;
- the company suspects that one user has multiple accounts (multiple registrations);
- the Company suspects that any technical or software tools using automated decision-making algorithms have been used, as well as programmes and scripts performing auto-complete forms and automatic submission of requests, including bots, etc;
- the Company suspects that any dishonest means of obtaining information (Hawk bets, DOTABUFF, HLTV and similar services) have been used;
- the Company suspects that the User has acted fraudulently in relation to the Company;
- the Company has reason to believe that the Personal Account is not used for betting and other betting-related activities;
- the Company suspects that the event is of a contractual nature;
- the Company suspects that the User has used hardware and software (software, VPN services) to conceal or spoof their IP address or location;
- the Company suspects that the User has made a transfer(s) of funds using means of payment that do not belong to him;
- The User has lost the trust of the Company. If the User cannot explain the history of a bet, on what principles the bet was made, what the User was guided by when making the bet, why the event in question was of interest to the User or any other questions concerning the bet that the Company deems necessary to put to the User. If the answers given by the User raise doubts as to the probability of the wager being made, the Company will lose its confidence in the User.
The Company is not obliged to prove the guilt of the Users in the above circumstances/situations who committed the said unlawful acts/actions and/or are suspected of committing them, through legal proceedings and/or by involving authorised law enforcement authorities.
12.1. Aggressive or abusive language, profanity, threats and any violent behaviour towards staff members or other users of the Website are prohibited on the Website.
12.2. The user is prohibited from communicating with a Support operator:
- use foul or vulgar language;
- insult the operator and degrade his or her dignity;
- make threats against the operator or other employees of the company;
- contact a Support operator with questions that are not related to the operation of the website;
- abuse the right to contact the Helpdesk and not interfere with the normal work of the Helpdesk (repeated requests, spam, flooding, etc.)
12.3. If the User violates clause 12.2 of the User Agreement when communicating with the Support Service Operator, the Operator shall:
- warns the User that their behaviour is in breach of the User Agreement;
- demands the cessation of the breach and warns the Customer of the consequences provided for in clause 12.4. of the User Agreement if the User continues to violate the User Agreement.
12.4. In case the User continues to violate the User Agreement after a warning from the Support Service operator, the Administration decides to block the User's game account.
12.5. The Company is not liable for any losses or damages that may be incurred by Users or any third party due to technical failures caused by virus attacks or other malicious activities directed at the Site.
12.6. It is strictly forbidden to transfer and sell one User's account to another.
13.1. The user has the right to terminate their account at any time by sending a request to [email protected]
13.2. As long as the User has not received a message confirming that the account has been closed, the User shall be responsible for any transactions on their account from the time the request is sent until it is executed.
13.3. Before the account is closed, the Company shall be entitled to recover from the account the amount owed by the User to the Company. If an account is blocked, cancelled or deleted, there shall be no refund of the funds that were in the account at the time of closure and no other funds can be credited or cashed into the account. Further access by the User to such an account and its contents will not be possible.
13.4. If the account is cancelled, neither party shall have any obligation towards the other.
13.5. The company has the right to block a player's account without prior notice in the following cases:
13.5.1. the Company has decided to discontinue the services to all Users or a specific User;
13.5.2. the User's account is in some way linked to an account previously deleted;
13.5.3. the User's account is linked to an account that is currently blocked, in which case we are entitled to close the account irrespective of how it is linked and to completely block the credentials of these accounts. Except in the cases specified in the Agreement, the balance of the player's account will be returned to him within a certain period, immediately upon request and recovery of the amount owed by the User to the Company;
13.5.4. the user participates in a criminal conspiracy or attempts to hack the system;
13.5.5 The User interferes with or attempts to manipulate the Site's software;
13.5.6. The User uses their account for purposes that may be deemed unlawful under the laws of a particular jurisdiction;
13.5.7. The User publishes information that is offensive or derogatory on the Website.
13.6. If a User's account remains inactive for an extended period of 6 months or more, the Company has the right to close the account or suspend it without prior notice.
15.1. If there is a failure on the Site during the game, the Company will try to rectify the situation as soon as possible. The Company shall not be liable for any malfunction of information technology equipment used by Users to access the Site, or for the malfunction of internet service providers.
16.1. During the use of the Site, it is possible that the acceptance of bets or the payment may be caused by errors on our part (incorrect setting of betting conditions due to omission, error or computer error in the entry of information or the calculation of winnings and refunds due to the User, including incorrect manual or automatic entry of data).
16.2. The company reserves the right to limit or cancel any bets.
16.3. If the User has used any funds credited to his account in error to place bets, we may void such bets and any winnings realized with them. If such bets have been paid out in cash, such amounts shall be deemed to have been handed over to the User in trust and the User shall return them on our first request.
16.4. The Company and the service providers shall not be liable for any damages, including loss of winnings, resulting from errors on the part of the User or on our part.
16.5 The Company, its distributors, affiliates, licensees, subsidiaries, and employees and officers shall not be liable for any loss or damage arising from interception or misuse of information transmitted over the Internet.
17.1. It is up to the User to decide whether or not to use the services of the Site, and any actions and their consequences are the results of the User's personal choice.
17.2. The operation of the Site is subject to the provisions of this Agreement. The Company makes no additional warranties or representations in relation to the Site and the services offered on it and hereby excludes its liability (to the extent permitted by law) in respect of all warranties available.
17.3 The Company shall not be liable for offenses, negligence, losses, damages, and losses which are not foreseeable at the moment. The Company is not responsible for the content of resources that may be accessed through this Website.
18.1. The User shall reimburse the Company for any costs, claims and expenses (including legal fees) that may arise due to their breach of the Agreement.
18.2 The User agrees to fully indemnify, defend and hold the Company, its partners, employees, and directors harmless from any claims, liabilities, costs, losses, and expenses arising from:
18.2.1. violation of the terms of the Agreement by the User;
18.2.2. violation of laws and third party rights by the User;
18.2.3. access the Site's services by any other person through the User's identification data, with or without his/her authorization, or to assign winnings obtained in this way.
18.3. In case the User breaches the terms of the Agreement, the Company shall have the right:
18.3.1. notify the User that they are in breach of the Agreement by their actions and demand an immediate cessation of the prohibited actions;
18.3.2. temporarily suspend the User's account;
18.3.3. block the User's account without prior notice;
18.3.4. recover from the User's account the amount of payments, winnings or bonuses acquired as a result of the breach.
18.4. The Company has the right to cancel the User's name and password if the User fails to comply with any of the clauses of the Agreement.
19.1. All content on the Site is subject to copyright and other proprietary rights owned by the Company. All downloadable and printed material on the Site may only be downloaded on a single computer. Print out of these materials is for personal and non-commercial use only.
19.2. The use of the Site does not give the User any rights to any intellectual property belonging to the Company or to any third party.
19.3. Any use or reproduction of the brand names, trademarks, logos and other promotional materials displayed on the Website is prohibited.
19.4. The User will be liable for any damage, costs or expenses incurred as a result of their prohibited activities. Users shall notify the Company immediately if they become aware of the commission of any prohibited activity and provide all necessary assistance in any investigation the Company may carry out in the light of the information provided.
20.2. By submitting personal information, Users give their consent to the processing of their personal data for the purposes specified in the Agreement and the Data Protection or to comply with regulatory and legal obligations.
20.4. We keep copies of all correspondence received from Users in order to keep an accurate record of all information received.
22.1. If you have any complaints regarding our website or services offered by us, please do not hesitate to contact our support team via email.
22.2. All the complaints are processed by our complaints managers, who will use best efforts to settle your problem promptly. The time for handling your complaint depends on its nature and the urgency.
24.1. If the Company is unable to enforce any of the User's obligations, or if we are unable to enforce any of the remedies to which we are entitled, this will not constitute a waiver of those remedies and will not relieve the User of its obligations.
24.2. No waiver by us of any of the obligations listed in the Agreement shall be valid unless it is formalised and communicated in full in accordance with the above.
25.1. If any part of the Agreement becomes invalid, illegitimate or unenforceable, the provision in question will be severed from the rest of the Agreement, which will remain fully enforceable. In such cases, the part deemed invalid will be amended according to the updated regulations.
26.1. The Website may contain links to other resources that are beyond our control. The Company is not responsible for the content of other websites, the acts or omissions of their owners or the content of third party advertisements and sponsorships. Hyperlinks to other websites are provided for information purposes only. Users use them at their own risk.